One thing that separates the bed and breakfast community from many other lodging options (especially hotels) is free wireless internet. There is no additional daily charge at most bed and breakfasts for wireless internet. And certainly not here at the Bronze Antler Bed & Breakfast!
Here at our Joseph Oregon lodging we just upgraded our internet service by making some changes to our existing infrastructure. We did this to make our wireless internet service easier to access, faster, and to specifically address an issue raised by a guest in a review on TripAdvisor about our Eastern Oregon bed and breakfast. The guest wrote:
[T]he WI-FI is too fussy. The coverage is spotty and the need to log on for each session is annoying. Also, there is insufficient capacity to watch the news or a movie. Since there is no TV at this location, better Internet access would be appreciated.
We originally installed a very secure login process to ensure that neither guests nor innkeepers would get hacked, nor would we be vulnerable to someone pulling up in our parking area, hopping on our wireless, and downloading inappropriate information. But times have changed. In response, we’ve now changed our security settings so that the guest uses one password one time only to cover all “sessions” here at our Wallowa Lake lodging. The internal changes made to our signal routing have increased our download speed by about a factor of four. And we are reevaluating the position of our router to maximize performance throughout the property (which is already very good inside the Bronze Antler Bed & Breakfast building).
One thing about living in a very rural location is that internet access isn’t the quite same as it is in more populated communities. Could we have DSL? Not currently. Cable modem? Not available. And probably won’t be in the foreseeable future. Our internet signal is entirely wireless–including how it is delivered to and leaves the property. We met the criticism head on and look forward to this guest returning (the guest also indicated that it wouldn’t be the last visit to the Bronze Antler). We want to demonstrate that we take constructive suggestions seriously.